New Survey Elevates Site Reliability Engineering (SRE) as the Force Multiplier for Digital Experiences

Insights from the Global SRE Pulse 2022 showcase the growing dependence on SRE to deliver reliable and secure digital experiences by harnessing new processes and cloud-native tools

REDWOOD CITY, Calif. – August 9, 2022 – Sumo Logic (NASDAQ: SUMO), the SaaS analytics platform to enable reliable and secure cloud-native applications, today unveiled the results of the Global SRE Pulse 2022, a survey of insights from the global IT community, which highlights the growing adoption of SRE as a central operating model to deliver digital services and applications. The survey was conducted by DevOps Institute to establish a baseline on the current state of SRE in practice.

“With the explosion of digital services, SRE has rapidly evolved to become an essential collaboration center across development and operations teams to deliver digital experiences,” said Bruno Kurtic, Founding VP of Product & Strategy, Sumo Logic. “The Global SRE Pulse demonstrates that in this modern age, the SRE model adds even greater value to application performance management and observability programs. SREs have emerged as a specialized group poised to seize on the next opportunity and drive growth.”

Read the Global SRE Pulse 2022 here.

SRE: Are We There Yet?

Daily life is filled with the use of digital experiences powered by digital services. Over the course of the pandemic, enterprises have shifted to deliver even more services for health, video communications and financial livelihood as virtual and hybrid work models have taken shape. All of this drives digital transformation and the accelerated pace shows no signs of slowing down. To keep pace with this needed transformation, organizations have turned to SRE to anchor enhanced digital experiences.

It is no surprise that respondents to the Global SRE Pulse cite that the adoption of SRE is in full swing, with a resounding 62% of respondents reporting that their organizations employ SRE processes today. When asked how their enterprises are leveraging SRE:

• 19% are applying SRE throughout the IT organization;
• 55% are using SRE within specific teams, products or services;
• 23% are currently piloting SRE; and
• Two percent of respondents selected “other” and only one percent of organizations tried to apply SRE, but it didn’t work.

“The adoption of SRE is also helping to create new experiences so that digital transformation can take place even faster. This research has proven it - SRE has become an essential engineering function and it should be considered a standard for any business to succeed in the digital age,” said Eveline Oehrlich, Chief Research Officer, DevOps Institute.

Harnessing the Power of SRE: Adoption and Tools

According to the Global SRE Pulse, organizations adopt SRE for a variety of reasons. Reliability and security are top of mind, including the need to reduce the risk of service failure and unplanned downtime (68%), improve the ability to compete with improved reliable services and offerings (65%), and ensure satisfaction with business team partners because the frequency and severity of incidents are reduced (59%).

While SRE adoption is strong and growing, the challenge still lies in applying automation tools and techniques across domains and data silos. Respondents state that they are currently implementing the following top automation tools within the SRE team: ITSM/ticketing systems (30%), observability (29%), monitoring and performance management (29%), configuration management (29%), release management (27%), and security tools (26%).

Observability solutions offer SRE teams the visibility needed to garner necessary insights into complex architecture and software stacks. Today, SRE teams are currently or continuously using the classic approach to monitoring: application performance monitoring (79%), availability, uptime and performance monitoring (86%), and synthetic transaction monitoring (60%).

Respondents to the Global SRE Pulse also state they are currently implementing other types of monitoring, including web performance (25%), real user monitoring (24%), security (24%) and business activity monitoring (23%).

“As application modernization continues to accelerate, SREs are under more pressure to release faster,” continued Kurtic. “This requires organizations to manage services across performance, security and reliability metrics. As SRE takes hold, we expect to see the additional removal of various silos for faster remediation and collaboration.”

Additional Resources: SRE and Sumo Logic Observability

• Download the Infographic: The state of site reliability engineering
• Read the blog: Tales from the Toil: Taking the pulse of SRE
• Review the Global SRE Pulse 2022
• Learn about Sumo Logic solutions for SRE
• Research: Gartner® 2022 Magic Quadrant™ for Application Performance Monitoring and Observability
• Download the Sumo Logic Application Observability Solution Brief

Report Methodology

DevOps Institute surveyed 460 professionals involved in SRE across the globe, verticals and organization sizes from March to May 2022. Professionals working in IT infrastructure and operations made up 35% of respondents, with IT managers to C-Levels making up 23%.

Gartner Disclaimer:

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About Sumo Logic

Sumo Logic, Inc. (NASDAQ: SUMO) empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic is a trademark or registered trademark of Sumo Logic in the United States and in foreign countries. All other company and product names may be trademarks or registered trademarks of their respective owners.

Media Contacts
Carmen Harris, Sumo Logic
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Jenna Shikoff, RH Strategic
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