ServiceNow Webhook Integration for Sumo Logic

Native webhook integrations for ServiceNow ITOM, ITSM and Security Incident Response

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Powerful threat detection and event management for your ServiceNow workflows

Proactive investigations

Leverage Sumo Logic’s outlier detection to identify and remediate operational and security events before they affect your business

Reduce user impact

Optimize IT service response and resolution times with contextualized events directly in ITSM

Increase reliability and productivity

Integrate existing infrastructure, platform and application monitoring with auto-resolving alerts with ServiceNow to automate workflows and improve MTTR

Automate workflows with alert auto-resolution

Sumo Logic’s cloud-native integration with ServiceNow makes it easier than ever for IT and Security Ops teams to:

Streamline event detection and incident management with consistent workflows and optimized service management processes.
Proactively monitor business services and infrastructures in real-time for anomalous and known events.
Automatically assign incidents to appropriate teams (and incorporate other event information as needed) with a unique bi-directional workflow.
Add contextual information and annotations to streamline future event detection and improve response time.
Improve security posture by organizing and understanding your data.
Streamline change management, meet service-level agreements (SLAs), and other business standards

Increase productivity and reduce costs associated with security and compliance, system downtime, and malfunctioning revenue-generating sources.

Proactively respond to anomalous activity

Outliers detected by Sumo Logic’s Continuous Intelligence Platform can be routed directly to ServiceNow ITOM, ITSM and Security Incident Response via native webhook integrations to initiate investigations before services are impacted.

Rich context with payload customization

Easily map fields from ServiceNow tables to alert payloads, with full support for Domain Separation, giving IT and security operations teams valuable insights into events and incidents for expedited resolution.